Refund Policy

Last updated: 2026-05-23

30-day full refund window

We want you to be confident trying the Service. Within 30 days of any credit purchase, you may request a full refund of any unused credit balance. The refund will be issued to the original payment method (Stripe charge → original card; PayPal → original PayPal account / linked card). Processing time:

Stripe: 5–10 business days back to your card.
PayPal: 1–5 business days to your PayPal account.

How to request

Email support from the email address registered with your account, including:

The transaction date and amount.
Reason (optional but helps us improve).

We process refund requests within 2 business days.

Partial refunds (after 30 days, or used credit)

Partial refunds may be considered on a case-by-case basis when:

A service outage prevented you from using credits you purchased.
A model returned consistently malformed output due to a defect on our side.
You were billed for an outage period > 1 hour.

Partial refunds are pro-rated by the unused portion of the credit balance at the time of the issue, capped at the original purchase amount.

What is not refundable

Credits consumed by legitimate API requests, regardless of whether the model output met your subjective expectations.
Credits forfeited due to terms-of-service violations (fraud, abuse, sanctioned-country use).
Credits older than 12 months (the credit expiry period).
Bonus credit portions (e.g., “+20% free” on Starter tier) — only the paid portion is refundable.

Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us via /contact. We resolve most issues within 48 hours and most chargebacks are unnecessary. Frivolous chargebacks may result in account suspension.

Currency & fees

Refunds are issued in USD (the original transaction currency). If your bank applies a foreign-exchange conversion when receiving the refund, that fee is the bank’s, not ours.